Action on Hearing Loss

“Peoplesafe’s service allows our staff and volunteers to carry out home visits and any lone working with much more confidence.”

The Customer

Action on Hearing Loss is a charity that works on behalf of 9 million people who are deaf or have hearing loss in the UK.

The charity has been helping people with hearing loss for more than 100 years. They’ve changed the lives of millions since they started. Along with being involved in life-changing research, they are also at the forefront of raising awareness of deafness, supporting deaf people into work, providing specialist-care services or additional needs and making a lasting change in education for deaf children.

The Challenge

The charity employs over a 1,000 members of staff and volunteers, covering more than 80 locations across the UK.

They provide support for people who are deaf, deafblind or have hearing loss with additional support needs, including:

  • Learning/physical difficulties
  • Mental ill health
  • Autistic-spectrum disorders

Due to the nature of their role, staff often find themselves working alone whilst carrying out house visits or providing care for the most vulnerable with challenging behaviour.

It was important for Action on Hearing Loss to provide a robust safety system for their lone working staff. This is why they’ve utilised the services offered by Peoplesafe. Chris Lazo, spokesperson for Action on Hearing Loss Cymru, stated that the deciding factors in choosing Peoplesafe’s service was because of the “good reputation, competitive prices and already working with 3rd sector organisations”.

The Solution

Action on Hearing Loss selected a mix of Smartphone apps and standard mobile solutions to protect their lone working staff. This is a cost-effective and practical lone worker protection service, allowing them to use their own mobile handsets.

An alarm is raised via the press of a button on their phones. Here, the user will be connected directly to our 24/7 manned Alarm Receiving Centre. Peoplesafe Controllers will immediately assess the situation and contact the emergency services if need be. With the latest BS 8484:2016 accreditation, we can even bypass the 999 system to provide a faster level 1 police response. They can also speak to the user via their device to ensure they are safe or to reassure them.

Along with flexible and wide range of solutions, the most impressive part of the service was the fact that Peoplesafe have “experience of working with other large charities”, stated Chris Lazo. Peoplesafe work with a large number of charities including Macmillan Cancer Support, Addiction NI and Royal National Institute of Blind people (RNIB) amongst others.

The Benefits

Peoplesafe also offer an unbeatable aftercare support service. As Chris states, “the Peoplesafe customer support team have always been helpful with any enquiries I have made to them.”

“Peoplesafe have helped us as an organisation to improve our lone working procedures and add an element of peace of mind and security to the services we offer.”

Chris lazo

By implementing Peoplesafe, Action on Hearing Loss staff are able to “carry out visits with much more confidence”.