Lone Working in Hospitality

89% of hospitality workers have experienced abuse or harassment while at work.

Providing a service while facing considerable risk

Hospitality staff working alone late into the night to provide customers with the best possible service, often encounter abusive, aggressive and, at times, even violent behaviour.

The uncomfortable truth is that any customer-facing staff is at risk of violence and assault during the course of just ‘doing their job’. Emergency calls into the Peoplesafe Alarm Receiving Centre (ARC) from hotel workers doubled over the summer months of 2020 compared to 2019.

Working late into the evening, or early hours of the morning, also means that employees may need to travel to or from work during unsociable hours. This often poses an additional threat to their personal safety.

Providing an instant response

Peoplesafe recently came to the rescue of a hotel receptionist struggling to deal with rowdy and abusive hotel guests.  As the situation became critical, she activated her Peoplesafe device alerting one of our 24/7 Alarm Controllers who was able to listen in and contact the police, bypassing the 999 system. Within minutes, the police had arrived on the scene to restore order.

Read more user stories

Capturing it all on camera

Equipping receptionists, security guards and front of house staff with body worn video technology acts as an effective deterrent for abusive behaviour.  Use of Peoplesafe tech across other industry sectors, such as healthcare and law enforcement, has demonstrated how bodycams can significantly reduce the frequency of confrontational incidents for frontline workers.

As well as positively changing people’s behaviour, body worn cameras also provide a means to document an incident and capture valuable evidence.

Explore Body Worn Cameras

The risks for hospitality staff

Hospitality workers are commonly exposed to risks as part of their job description. They may be required to check staff in late at night; handle cash; deal with potentially aggressive or confrontational customers; confront visitors causing a scene; and potentially handle customers who have consumed alcohol.

Read our report containing original research on how safety is impacting the hospitality industry.

“I have Night Porters relying on the assurance of an activation, these devices make them feel safe at night. Without this piece of technology, we would not function properly. The care and attention given by Peoplesafe is second to none.”
Michael Careless, Macdonald Hotels and Resorts

Get in touch

To find out how Peoplesafe can help protect and support hospitality staff, please speak to one of our expert consultants.
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