Hospitality staff working alone late into the night to provide customers with the best possible service, often encounter abusive, aggressive and, at times, even violent behaviour.
The uncomfortable truth is that any customer-facing staff is at risk of violence and assault during the course of just ‘doing their job’. Emergency calls into the Peoplesafe Alarm Receiving Centre (ARC) from hotel workers doubled over the summer months of 2020 compared to 2019.
Working late into the evening, or early hours of the morning, also means that employees may need to travel to or from work during unsociable hours. This often poses an additional threat to their personal safety.