Alarm Receiving Centre (ARC)
Protection you can count on
Fully accredited to the latest and highest industry standards
Our state-of-the-art Alarm Receiving Centre is certified against BS EN 50518:2019 Category 1 and BS 8484:2022 and operated by experienced staff, each one an expert on handling personal safety alarms.
BS 8484:2022 certification provides Peoplesafe subscribers with the highest level of police response via our Unique Reference Number (URN). We hold a full list of URNs for all UK police forces, providing us with direct access to police control rooms, without the need for a 999 call. This guarantees you the fastest possible response in an emergency.
Our accreditations
Dedicated
The ARC is at the heart of the personal safety service we provide. It is dedicated to protecting employees at risk so we can ensure consistent quality of service. Our staff and management teams are not diluted by other service offerings, such as CCTV monitoring or intruder alarms.
Our highly-trained and experienced Alarm Controllers respond to lone worker alarms and manage life-threatening emergencies on a daily basis. They are supported and supervised by some of the most experienced ARC managers in the industry.
On average, we listen to alarms in 3 seconds and we consistently overachieve against the BS 8484:2022 standards set for ARC response times.
The Peoplesafe ARC
The Alarm Receiving Centre is our emergency hub, where we receive and deal with all personal safety alarm activations, whether they are false alarms, planned activations or genuine incidents.
Watch our video to gain an insight into how the ARC works including:
- Building specifications
- Accreditations
- Use of Unique Reference Numbers (URNs)
- The process for handling an alarm
Stay With Me
Peoplesafe users can take advantage of our active alert service called ‘Stay With Me’.
When feeling unsafe about a certain situation or that their wellbeing has been compromised, for example, walking across an empty car park alone, users can activate their alarm and request that the Controller stays on the line with them.
The Alarm Controller’s presence serves as a lifeline, providing timely assistance and peace of mind to the user until the situation has safely passed.
Optimum security and quality
We have complete ownership of our end-to-end service offering. We also own all the systems that drive the ARC, ensuring optimum security and quality control.
Located at our Epsom headquarters, the ARC is within a steel-reinforced and airlocked complex. Should the local power supply fail, it has its own power and air supply and a back-up power system so that we can continue to provide our service regardless of any external crisis.
In the unlikely event that the ARC is compromised, we have two alternative secure locations that can be operational within minutes, ensuring service continuity.
All data is backed up and stored securely. Personal data provided by the customer is only made available to our Alarm Controllers in the event of an emergency. As an ISO27001 and Cyber Essentials Plus accredited supplier, our data processes are already in line with GDPR and information security best practices.
