TalkTalk is the UK’s leading value-for-money provider of broadband, mobile and TV services. Serving over four million customers across the UK prides itself on creating and sustaining an environment where its employees feel safe, motivated and enjoy their work.

This ethos extends to all corners of the business; not least their Field Engineers and Data Centre Engineers who often work alone and during unsociable hours.

Employers Duty of Care

As a responsible employer, TalkTalk understands they have a duty of care to all staff whether they’re office-based or on the road. If an employee suffers harm at work, organisations may find themselves in breach of numerous pieces of health and safety legislation.

With this in mind, Alan Cowlishaw, Compliance Engineer for TalkTalk, was tasked with finding a reliable technology system for employee protection that was both easy to use and cost-effective.

Compact and Convenient Technology

After thorough research, Peoplesafe emerged as the preferred choice for TalkTalk’s employee safety needs.

The small size of the MySOS device was a key factor in their decision to use Peoplesafe.

“All the other options were too bulky and we wanted a supplier that reflected our own agile approach,” states Alan Cowlishaw. “It’s also very easy to use and the price was competitive.”

Empowering Engineers

TalkTalk selected 120 MySOS to enhance the safety of its Engineers entering people’s homes and working in remote areas.

The keyfob-sized alarm enables staff to discreetly call for help in an emergency at the touch of a button. With GPS technology, two-way audio communications, fall detection, and voice memo functionality, the MySOS is the complete, fully accredited solution for vulnerable employees.

“All in all, it’s complete peace of mind that our Engineers have protection when out working,” continues Alan. This comprehensive service serves as a vital lifeline for those who may otherwise be vulnerable.”
Alan Cowlishaw, Compliance Engineer

Rapid Emergency Response

In the event of an incident, a TalkTalk employee can activate the alarm on their MySOS device. The alarm is sent to Peoplesafe’s 24/7 control centre. Here, specially trained Alarm Controllers answer the call and swiftly assess the situation. Leveraging detailed user information including their job role, recorded activity and medical history, they can coordinate an appropriate response.

This may involve dispatching emergency services, activating Peoplesafe’s National Response Service, or contacting those specified on the user’s escalation plan. With GPS functionality enabled, the MySOS device allows Alarm Controllers to pinpoint the user’s location in real-time, ensuring help arrives on scene in the quickest possible time.

Seamless Safety Management

An integral part of the service is the online management portal, Nexus. Alan comments:

“Peoplesafe enables me to observe the service usage online at any time. Plus, I can easily swap devices between users at the click of a mouse… it’s so easy.”

Nexus is Peoplesafe’s award winning software platform, which enables customers to proactively manage personal safety risk across their business. With real-time data received from Nexus, TalkTalk can effectively enhance the safety of their engineers while optimising operational efficiency.

© 2024 Skyguard Ltd T/A Peoplesafe. Company Registration Number: 04107459. All rights reserved. Peoplesafe is part of the Send for Help Group.