At Peoplesafe we are working solely on the protection of lone workers. We are the largest provider of lone worker protection services in the uk.
We call this an ARC and that’s short for alarm receiving centre. It is the hub of where we receive personal safety alarms activations, so they come in a way of false alarm, planned activations or they could be genuine incidents.
It’s very secure it has no windows, it’s bomb proof, ram raid proof, etc, it’s surrounded by reinforced concrete and steel. We hold the European standard for an alarm receiving centre which is EN505a, we also operate under BS 8484 which is the British standard for managing lone worker alarms.
We work with a wide range of industries and a number of sectors both public sector and private sector. So in the public sector we work extensively with the NHS we do a lot of work with police constabularies around protection of domestic abuse victims and we also do a lot of work with the private sector from construction companies to hotels, hospitality, retail. There are so many use cases that arise today where employees need that form of protection.
We have something called a URN and that is called a unique reference number that is allocated to all the police services so in the event of a serious incident or a threat to life we have the resource to be able to call a different number other to 999 which will allow the police force to arrive within three to four minutes.
We actually manufacture the products themselves we sell them, we service them, we provide the alarm receiving centre which a lot of organisations actually outsource that but we actually do it internally.
We are the only lone working solutions company that has a contract with all of the constabularies.
If they activate an alarm it send simultaneously sends a text message and a phone call to the alarm receiving centre here. We must pick that up within 10 seconds, but we then monitor that to listen to what’s happening so if we can hear a furore in the background then we need to try and get an understanding by listening of exactly what’s happening, and we wouldn’t engage with the user until we believed it was safe to do so.
End to end in this building everything is covered for you we don’t use third parties for any part of our service the ark is in-house it’s been certified to the highest standards of BS 8484 all the processes all the people that work the way we work is all built around lone working services.