Lone Worker Protection
- BS 8484:2022 accredited for lone working
- Dedicated 24/7 Alarm Receiving Centre (ARC)
- Range of lone working solutions
Protection you can count on
Trusted by more than 3,500 organisations, Peoplesafe works across a wide range of industries protecting lone workers. Your lone working service provider should act as a consultant, guiding you through the process of implementing a lone worker solution. Our expertise can help you to manage the risks your staff are facing when working alone.
Brands who already protect their lone workers with Peoplesafe
Lone worker solutions for every need
Everyone has the right to feel safe at work. Lone working shouldn’t mean that workers are left alone.
Peoplesafe’s range of lone worker solutions, including our man down alarm, are able to meet the unique needs of any industry or sector, whether its healthcare, retail, utilities or logistics.
They have all the features needed to give your lone workers complete confidence to work safely whatever they’re doing, wherever they are, and whenever they’re working.
Alarm Receiving Centre (ARC)
Our state-of-the-art Alarm Receiving Centre provides round-the-clock support for lone workers. Every alarm is answered within 3 seconds, on average, and managed by a team of experts in lone working alarm handling.
BS 8484:2022 certification provides Peoplesafe subscribers with the highest level of police response via a Unique Reference Number (URN), granting direct access to police control rooms nationwide, without the need for a 999 call. This guarantees the fastest possible response in an emergency.
Explore Our ARC
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At Peoplesafe we are working solely on the protection of lone workers. We are the largest provider of lone worker protection services in the uk.
We call this an ARC and that’s short for alarm receiving centre. It is the hub of where we receive personal safety alarms activations, so they come in a way of false alarm, planned activations or they could be genuine incidents.
It’s very secure it has no windows, it’s bomb proof, ram raid proof, etc, it’s surrounded by reinforced concrete and steel. We hold the European standard for an alarm receiving centre which is EN505a, we also operate under BS 8484 which is the British standard for managing lone worker alarms.
We work with a wide range of industries and a number of sectors both public sector and private sector. So in the public sector we work extensively with the NHS we do a lot of work with police constabularies around protection of domestic abuse victims and we also do a lot of work with the private sector from construction companies to hotels, hospitality, retail. There are so many use cases that arise today where employees need that form of protection.
We have something called a URN and that is called a unique reference number that is allocated to all the police services so in the event of a serious incident or a threat to life we have the resource to be able to call a different number other to 999 which will allow the police force to arrive within three to four minutes.
We actually manufacture the products themselves we sell them, we service them, we provide the alarm receiving centre which a lot of organisations actually outsource that but we actually do it internally.
We are the only lone working solutions company that has a contract with all of the constabularies.
If they activate an alarm it send simultaneously sends a text message and a phone call to the alarm receiving centre here. We must pick that up within 10 seconds, but we then monitor that to listen to what’s happening so if we can hear a furore in the background then we need to try and get an understanding by listening of exactly what’s happening, and we wouldn’t engage with the user until we believed it was safe to do so.
End to end in this building everything is covered for you we don’t use third parties for any part of our service the ark is in-house it’s been certified to the highest standards of BS 8484 all the processes all the people that work the way we work is all built around lone working services.
Quality Assurance
At Peoplesafe, we invest in the quality of our people, processes, systems and infrastructure to deliver a top-quality service to our customers. We adhere to the latest industry standards, legislation, and accreditations, ensuring our customers have complete confidence in our service.
Discover Our Accreditations
Lone Working Solution FAQs
What is a lone worker?
A lone worker is an employee who performs tasks without close or direct supervision. This doesn’t necessarily mean they’re physically alone, but rather isolated from colleagues who could readily offer help.
What is a lone worker system?
A lone worker solution is a service that uses SOS devices or apps to provide people working alone with a way to call for help in an emergency. The SOS alarm is usually handled by an Alarm Receiving Centre (ARC).
How does a lone worker system work?
A lone worker system combines a dedicated device or app with an Alarm Receiving Centre. In the event of an incident, lone workers can press the SOS button to raise an alarm directly to the ARC. The controller will then assess the situation through two-way audio and GPS location data, dispatching emergency services or contacting designated escalation contacts if needed.
Can I use a mixture of lone working solutions to protect my workers?
Yes, you can use a mixture of lone working solutions to protect your employees. At Peoplesafe, we use the PET risk methodology to understand lone worker risk profiles, which considers people risk, environment risk, and task-based risk. As different employees and job roles have unique risk profiles, a flexible approach is often the most effective.
Organisations can combine lone working devices, which offer features such as durability and satellite signal capabilities, with lone working apps that eliminate the need for dedicated devices. This allows you to tailor safety measures to the specific needs of your workforce, ensuring that all workers have the appropriate level of protection based on their individual risks.
Can lone worker protection be customised for different industries?
Yes, lone worker protection can be customised for different industries. At Peoplesafe, we offer a suite of solutions that can be tailored to meet the specific needs of various sectors. For example, we provide discreet devices for healthcare workers needing to call for help discreetly and overt devices such as body worn cameras for roles like retail where visible protection is a deterrent.
Our approach includes personalised escalation plans for each employee, ensuring our Alarm Receiving Centre has essential information about their specific risks when they activate an alarm. We can also tailor our training to be specific to your industry to ensure that all employees are well prepared and know how to use their lone worker devices effectively.
What accessories are available for lone worker devices?
Peoplesafe offers a range of accessories designed to securely hold and carry lone worker devices, ensuring ease of use and accessibility in different work environments. This includes clip-on holsters, ID badge holders and docking stations.
For App users, we can offer the service on Apple Watches. Bluetooth buttons that can be worn on a pendant, watch strap, or clipped onto clothing are also available. This feature enables users to quickly raise an alarm without needing to directly access their phone
Additionally, through our partnership with Klickfast we offer body mounts including crocodile clothing clips, sew-on docks and magnetic mounts.
What is the purpose of a lone worker alarm?
A lone worker alarm is provided to an employee working alone so that they can signal for help when no one else is around. Without colleagues nearby, the outcome of any incident is likely to be more severe for lone workers. Equipped with a lone worker alarm, they can raise an SOS alert which is handled by a 24/7 Alarm Receiving Centre who can send help to their location.
What are the common risks faced by lone workers?
Lone workers face the same hazards as anyone else, but there is greater risk of them causing harm due to the isolation. The nature of risks depends on the worker’s role, but typically, lone worker risks fall into one of three categories.
1. People – work involves being close to people who pose a potential risk
2. Environment – the workplace itself poses a risk (e.g. remote location)
3. Task – the job itself poses a risk (operating machinery)
What are employers’ legal responsibilities for lone worker protection in the UK?
Lone working is legal. Employers in the UK are legally required to ensure the safety of all workers, including those who work alone. This obligation includes identifying and managing any risks associated with lone working.
Do I need a Lone Working Policy?
A Lone Working Policy is not a legal requirement the same as a Health & Safety Policy; however, an effective Lone Working Policy contributes to the safety of your lone workers and provides guidance for working alone.
Do lone workers need a risk assessment?
It’s not necessary to conduct a separate lone worker risk assessment, they should be considered in an employer’s general risk assessment.
How are people affected by lone working?
Lone working can affect the worker’s mental health by causing work-related stress and associated conditions such as anxiety and depression, making them feel disconnected from the business, or giving them feelings of loneliness and isolation.
How is lone worker data protected?
Peoplesafe ensures the protection of lone worker data through stringent security measures and accreditation to the highest industry standards, including ISO 27001:2017 and Cyber Essentials Plus.
As part of our commitment to data security, access to personal data is strictly controlled, with personal information only accessible to authorised Controllers in the event of an alarm being raised.
