Contact Us
Need assistance or have a question? Contact us today.
New Customers
Current Customers
To contact a member of our customer support team directly, you can reach us via our contact details.
If you do require any support navigating your Nexus portal, use our Helpcentre below.
Contact Details
Emerald House
East Street
Epsom
Surrey
KT17 1HS
Customer FAQs
How to add and activate a user
To add a user, select the People page on the menu then click the [+] Person button. Read our step-by-step guide.
How do I assign a device in my team/account?
In Nexus open ‘Phones & Devices’ on the menu then select the ‘Devices’ page.
Under Allocation select ‘Unallocated’ and a drop-down box will appear, choose a team on the list. Select the add + button. More information is available.
How do I check device faults?
There are four main checks you can perform:
1. Is the device charging?
2. Is the device connecting to our servers?
3. Can an SOS alarm be raised?
4. Are the network indicator lights working?
How do I provide login access?
Portal Access can be enabled or disabled when adding or editing a person’s profile on Nexus.
With Portal Access enabled you must also provide an email address to save the profile.
Saving the profile with Portal Access enabled will send an automatic email asking them to login to their Nexus Account.
