Social Worker Abused
A social worker was visiting a client’s home to carry out a routine visit when their neighbour became verbally abusive. The user tried to de-escalate the situation but was beginning to feel unsafe, so discreetly raised an alarm to the ARC to provide peace of mind while not escalating the situation.
The Controller could hear the commotion in the background, so called the user on their mobile phone using the details on their user profile. Once through to the user, the Controller gathered more information about the situation and contacted the police on behalf of the user, passing over information from the Peoplesafe Portal, including the user’s precise location, description, and risk profile. The police arrived on the scene within 10 minutes and were able to take over handling the aggressor.
Ticket Officer Attacked
A ticket enforcement officer was working patrolling a local car park when three members of the public became aggressive towards him. At first, they were shouting verbal abuse at the ticket officer, but they soon turned violent and began physically attacking him. The ticket enforcement officer could not get away from the attackers so activated an SOS alarm to the Peoplesafe ARC.
The Controller began monitoring the call, at which time the user stated that they were bleeding and needed help. As urgent help was required, the Controller wasted no time in contacting the police via the URN, bypassing the 999 system and saving valuable time. In the background the Controller continued to monitor the severity of the situation and followed the user’s escalation procedure, alerting his manager to the situation. The police arrived within 6 minutes of the SOS button being pressed and took over handling the incident.
