Royal British Legion Industries

Established in 1919, The Royal British Legion (RBLI) is a national veterans charity providing financial, social and emotional support to members and veterans of the British Armed Forces, their families and dependants.

As one of the most recognisable charities in the UK, best known for the yearly Poppy Appeal and Remembrance services, the Legion support nearly 36,000 War Disablement Pension cases for war veterans and makes around 300,000 welfare and friendship visits every year.

Recognising the Risks

RBLI recognised the inherent risks faced by their staff, particularly those delivering ‘front of house’ services who often find themselves working alone in the community.

Without a means of immediate backup, calling for help in an emergency without escalating the situation can be challenging. To address this, RBLI sought a reliable and trusted employee safety system to mitigate risks and ensure the safety of its workforce.

Investing in Safety

After a thorough evaluation to find the most user-friendly and reliable solution, RBLI opted for the Peoplesafe service and the MySOS personal protection device.

The MySOS – a small and discreet personal safety device, enables users to raise an alert simply by pressing the SOS button. This connects them to Peoplesafe’s Alarm Receiving Centre, where two-way audio enables trained Alarm Controllers to listen in to the situation; speak if it is safe to do so and summon the appropriate emergency response where necessary. Because the device is GPS enabled and integrated with What3Words technology, Alarm Controllers can quickly locate and send help directly to the user’s exact position.

“The units are very discreet and work perfectly in the environment in which we deliver our service,” commented Edward Tidbury, Head of Specialist Employment Support for RBLI.

“The team gain the peace of mind that they have support, initially remotely but then in person should a situation require.”

Highest Industry Standards

Certified to the highest industry standards, including Secured by Design and BS 8484:2022, Peoplesafe is able to summon a level 1 police response when required, ensuring effective and reliable assistance. This is key in safeguarding staff working in potentially high-risk situations.

“From a manager’s viewpoint it is vital for me to feel that my team (my most valuable resource) are fully protected when they are out in the field.”
Edward Tidbury, Head of Specialist Employment Support

Discreet Design

The flexible design of the MySOS enables staff to wear the device discreetly in several ways – as a pendant on a lanyard or ID card, attached to a belt holster, or carried as a keyring. This is a crucial element of the device, allowing it to remain unseen by an aggressor in potentially dangerous situations.

“Thankfully no team member has had to use Peoplesafe in anger, however, they view the system as an insurance policy. Hopefully, they’ll never have to use it but it’s there if they do.”

“I would most definitely recommend Peoplesafe to other organisations for all the reasons I listed above. This is a very discreet yet supportive service that provides security for staff members in formal situations.”

Peoplesafe is entrusted not only by RBLI but thousands of organisations across the public, private, and charity sectors to provide continuous round-the-clock backup and support.

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