Workers in the transport industry may also face the risk of assault or abuse. Many of them, including delivery drivers and public transport workers, work unsociable hours in isolation.
The nature of risk faced by these employees can range from verbal abuse, armed robbery, racial threats, physical abuse, threat by knives and firearm, aggression and kidnaps.
There is a strong link between anti-social behaviour and staff assaults in the public transport sector. Offences against staff may arise from a seemingly minor issue, such as fare dodging or dealing with an irate passenger over delays.
Alcohol is a major factor in staff assaults – contributing to 28% of incidents and that risk can increase for employees working late or early morning shifts.
Peoplesafe has created tech solutions that provide a real-time lifeline for vulnerable staff, so that help, and support is always available to them and potentially dangerous or threatening situations can be monitored and managed 24/7.
For drivers, we offer an integrated dashcam and lone worker protection service through the Peoplesafe Pro lone worker app and SureCam’s video telematics platform. Using this service, drivers have a quick and easy way to request assistance in an emergency.
One in five (20%) professional drivers have been attacked or threatened by members of the public, while over a third (35%) feel at risk while they are out working alone, especially at night or when in isolated locations.
