User Stories

The Controllers in our Alarm Receiving Centre (ARC) support our users in a number of different circumstances. They could be in immediate physical danger from an attacker, be experiencing a medical emergency, or feel in need of assistance to deal with a situation, particularly without a colleague nearby.

Our service is used by a wide range of organisations to protect their employees completing a variety of tasks, each with their own risk profiles. The ARC Controllers are trained to remain calm, ask relevant questions and actively listen in order to manage any alarm and help the user.

Click below to read about some genuine alarms that we have received and resolved.

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