Dairy Crest

Dairy Crest is a leading British dairy company, known for producing brands such as Cathedral City, Utterly Butterly, Country Life, and Frijj.

With a workforce exceeding 5,000 employees nationwide, Dairy Crest’s operations span various areas of the dairy industry. Some of these employees work alone – such as their delivery drivers, who visit unmanned sites at unsociable hours to meet consumer demands, field technicians responsible for equipment maintenance and packaging technicians working in manufacturing facilities.

Ensuring Round-the-Clock Protection

With this in mind, Dairy Crest recognises the inherent risks faced by its delivery drivers. So, as a responsible employer that takes the health and safety of its staff seriously, Dairy Crest has developed robust lone worker policies, which include the provision for their LGV drivers to by supported by a BS8484 approved personal safety service.

Dedicated ARC

This service plays a crucial role in Dairy Crest’s employee safety strategy, seamlessly connecting employees to Peoplesafe’s dedicated Alarm Receiving Centre (ARC) at the touch of a button via a lone worker device. Here, trained Alarm Controllers are on hand 24/7 to deal specifically with Peoplesafe alarms.

Immediate Assistance

With one-button alarm activation, two-way audio communication, and GPS technology fitted into every Peoplesafe personal safety device, help is always at hand. As soon as an alarm is raised, Peoplesafe Alarm Controllers will know who is calling for help and where they are.

They’ll listen in to what is happening for 10 seconds and talk to reassure the user if it’s safe to do so. Conducting a swift assessment, they determine the appropriate course of action, including contacting emergency services and preassigned escalation contacts if necessary. With direct links to all the UK’s police control rooms, bypassing the conventional 999 system, Peoplesafe ensures a faster response when seconds count.

A spokesman for the Transport Team at Chadwell Heath explains, “we were concerned about our delivery drivers visiting sites late at night that are unmanned and what would happen in the event of an accident.”

Fall Detection Technology

However, it was another feature of the devices that impressed Dairy Crest the most. The built-in fall detection functionality enables the device to automatically send an alarm to the ARC in the event of a fall or sudden impact. The feature is vital if the user slips, trips, or is knocked unconscious and is unable to raise an alarm manually, offering peace of mind and timely assistance in critical situations.

“We needed a device that would call for help if a driver couldn’t raise the alarm themselves. Peoplesafe’s devices fit the bill perfectly. They’re simple to use, yet robust. Having a backup team that look after our staff is very reassuring.”
Dairy Crest Spokesperson

Simple Device Pooling

Another aspect of Peoplesafe’s service that is also regularly used by Dairy Crest is the ability to pool or share devices between users which is actioned via Nexus – a secure online administration platform. Nexus Administrators at Dairy Crest have the ability to assign devices to different drivers, depending on their shift patterns, with the simple click and drag of a mouse. Changes are made in real-time and ensure Alarm Controllers have the right user profile information in the event of an alarm.

The unparalleled flexibility of Nexus enables Dairy Crest to keep their costs down, as they don’t have to equip each driver with their own device. Unlike other employee safety service providers, the platform is free with unlimited number of user profiles available.

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