Protecting utilities and telecoms workers

Safeguarding utilities and telecoms staff at risk wherever, whenever
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Why Choose Peoplesafe

  • A suite of solutions to mitigate multiple different risks.
  • Tetra-tested fall detection.
  • Guaranteed police response.
  • Trusted to protect over 350,000 employees.
  • Highest levels of accreditation (including BS 8484:2022, EN 50518:2019 and BS 9518:2021).
  • ISO 27001:2017 and Cyber Essentials Plus
  • Continuous training solutions including live and on-demand webinars and eLearning.
  • Best-in-class online portal that allows staff to self-manage.

“The Peoplesafe app gives our people an added layer of safety while on the job and particularly for many of our colleagues that work alone for long periods of the day. It also helps us to address an area we have less control: attacks by members of the public.”
Adam Elsworth, Safety Director
“All our drivers use the service, plus several office staff who work weekends on their own. Our drivers are spread across Cornwall, Devon and now into the Bristol area and to give them a peace of mind while being away from their depots is very important.”
Shaun Campbell, Health & Safety Manager
“It’s simple and easy to use, plus it gives staff the feeling of security. If a system is difficult then staff just won’t use it. Just by having it on their person makes them feel more confident.”
Karl Reid, Health, Safety & Security Manager
“All in all, it’s complete peace of mind that our Engineers have protection when out working.”
Alan Cowlishaw, Compliance Engineer

Safety issues in utilities and telecoms

0
%
of Workers
abused by members of the public
0
th
Placed
most dangerous industry to work in
0
+
Workers
sustain a work-related injury every year

All types of risk covered

High Risks

  • Falls from height
  • Violence and aggression
  • Entering people's homes
  • Confined spaces
  • Dangerous equipment and materials

Mid-Level Risks

  • Verbal abuse and threats
  • Working in remote areas
  • Using hazardous substances
  • Health incidents
  • Struck by a moving vehicle

Low Risks

  • Travelling between appointments or locations
  • Lone working admin staff
  • Taking public transport or walking home after work

Tetra testing

Our lone worker app and device solutions can all be equipped with fall detection. With this feature, an alarm will automatically be activated to the Peoplesafe control centre when the phone or device detects the employee has fallen.

Fall detection has successfully been tested with the Tetra system.

The sensitivity level can be modified on all solutions. Your staff can change the sensitivity settings themselves on the app to reduce false alarms.

User Stories

Utilities Engineer Attacked

An engineer was completing a home call out when the customer began acting violently towards him. The customer first started being verbally abusive towards the engineer, but they then grabbed a broom and started to attack him with it. The engineer tried to calm the customer down, but the situation was escalating, so he decided to activate his SOS alarm.

The Alarm Controller could hear the commotion in the background, so escalated the situation to the police via the URN, getting the fastest response possible. While waiting for the police to arrive on scene, the Controller followed the user’s escalation instructions, contacting the user’s manager to inform him of the situation. The police arrived on site within 5 minutes, and the user confirmed they were safe and the alarm could be closed down.

Service Engineer Trapped

A service engineer activated their alarm after completing a home visit, as the property owner had blocked them in with a digger. The user had tried asking the owner to move the digger, but they refused. The Service Engineer had begun to feel unsafe, so they raised an SOS alarm to the Peoplesafe ARC and informed the Alarm Controller of the situation.

The Alarm Controller quickly contacted the local police, providing full details of the user and the location. The controller also informed the user’s manager of the situation and remained on the line, offering reassurance and guidance. Once the police arrived and confirmed they were handling the incident, the controller ended the call, with the user safe and no longer requiring assistance.

Organisations who already protect their staff with Peoplesafe

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If you're a utilities or telecoms provider, please get in touch for a demo.

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