User Stories: Miscellaneous

An employee activated their Peoplesafe alarm after spotting a man known to be stalking them loitering outside of their workplace. The individual had previously been reported to the police, making the user seriously concerned for their safety.

Once the alarm was connected, the Controller advised the user to lock the doors for safety and immediately requested a police response via the URN. The controller also took key details, including a description of what the suspect was wearing, and remained on the line to provide reassurance while monitoring the situation.

Although the suspect left moments before officers arrived, the controller stayed in communication with the user until police confirmed they were on scene. At the user’s request, their manager was notified and briefed on the situation before the alarm was closed.

A council worker entered a property to conduct a routine visit and found several dogs in poor health, appearing emaciated and in urgent need of medical attention. When the worker advised the resident to seek veterinary care, they became aggressive, shouting and threatening violence towards neighbours who had reported the issue.

Feeling unsafe, the worker triggered their Peoplesafe alarm. The alarm was immediately picked up by an Alarm Controller, who could hear the commotion in the background. Once communication was established, the worker provided the address and explained that children were also present in the property, raising further concern for their safety. The controller quickly contacted the police, who were dispatched to the scene.

The worker was able to leave the premises safely, taking the dogs to her van while waiting for police to arrive. The controller remained on the line, monitoring the situation and reassuring the worker until officers attended the scene. Once police had taken over and the worker confirmed her wellbeing, the alarm was closed.

On her way to work, an employee was involved in a serious car crash when another vehicle turned onto the wrong side of the road. The collision resulted in significant vehicle damage, injuries to multiple people, including a child, and left those involved in shock. Recognising the severity of the situation, the employee activated her Peoplesafe alarm.

The Peoplesafe Alarm Controller quickly gathered details, confirmed that emergency services had already been called, and contacted the employee’s manager as per the escalation plan. The controller also remained in communication with the employee, providing reassurance and guidance while emergency services were on their way. Once emergency services had taken over and the employee confirmed she was safe, the alarm was closed.

While driving to work, an employee noticed a stationary vehicle in a motorway lane, causing a risk to themselves and others. Concerned for the individual’s safety, the employee activated their Peoplesafe alarm and requested emergency services.

The Peoplesafe Alarm Controller immediately gathered details of the situation and provided the location to the local police. A police unit was dispatched to the scene and maintained communication with both the employee and the controller to confirm attendance.

Once the police contacted the driver and ensured the situation was under control, the employee confirmed they were safe and authorised the closure of the alarm.

A hotel cleaner was working alone when she heard loud screams from a nearby room. She moved closer to the room to try and determine what the noise might be, which she then identified as a domestic incident, so she activated her SOS alarm.

Once through to an Alarm Controller, the cleaner informed them of the situation and asked that they monitor the call while she entered the room. The controller then contacted the user’s escalation contact to inform them of the situation and remained on the line with both the escalation contact and the user while the cleaner entered the room. Upon entering the room, it was confirmed that a domestic incident was taking place, so the Controller contacted the emergency services and stayed on the line with the user until the ambulance arrived.

A hotel cleaner was working her normal shift when she could hear a commotion coming from down the hallway. Before getting closer to the noise, the controller raised an alarm to the Peoplesafe ARC to provide peace of mind that she was not alone. When she got closer, the cleaner realised that there was a domestic incident taking place between two guests who were staying in one of the rooms. The guests were a male and female who were shouting at each other and becoming aggressive.

The male guest made a threat that he would cause harm to himself, so the cleaner informed the ARC Controller of the situation and asked them to contact her escalation contact. The user felt safe contacting the police and ambulance herself, so the Controller stayed on the line with the user and contacted her manager to inform them of the situation. As soon as the emergency services arrived, the user confirmed that they were happy for the call to be ended and the alarm was closed down.

A worker at a well known high street retailer was unloading goods from a vehicle into the store during a night shift when he noticed an intruder in the store. The user activated an alarm via their device and informed the Alarm Controller of the situation. While on the line with the Controller the intruder fled the scene, but the Controller stayed on the line gathering additional information about the situation. The Controller then wasted no time in contacting the police via a URN, saving valuable time and getting the fastest possible response. The Alarm Controller then remained on the line with the panicked user while calmly passing all relevant information over to the police, including a description of the intruder's appearance and the direction in which they fled.

In the meantime, another ARC team member followed the user’s escalation procedure, informing their line manager and manager of the situation. Once the police arrived, the ARC controller checked in with the user and assured them that they were safe now that the police had arrived, and so the user was comfortable for the alarm to be closed down.