User Stories: Verbal Abuse
A user activated their alarm as there was a guest being verbally aggressive due to an unknown suspect hitting his car in the car park. The guest became so irate that he removed the fire extinguisher from the hotel and took it outside ready to use against someone else’s car. The police were called and the Controller stayed on the line until they arrived on the scene.
A user activated their alarm and asked the Controller to monitor the situation as there was a guest who had just been violent to his girlfriend and became verbally abusive to the user. After a short time, the guest became even more aggressive so the user requested that we call the police. The Controller contacted the police and the user’s manager and remained on the line until the police arrived.
An NHS worker had been trapped in a property of a patient she was visiting. The patient was bleeding due to unknown causes and his wife was verbally abusing the NHS worker. The user contacted the police and the Controller stayed on the line monitoring the situation until they arrived on the scene.
A user activated her device as she was being verbally abused by the neighbours of the customer she was attending. The Controller could hear the commotion and attempted to contact the user on their mobile, so as not to escalate the situation. The police were called by the user and the Controller stayed on the line until the police arrived on the scene.