Genuine incidents

The Controllers in our Alarm Receiving Centre (ARC) support our users in a number of different circumstances. They could be in immediate physical danger from an attacker, be experiencing a medical emergency or feel in need of assistance to deal with a situation, particularly without a colleague nearby.

Our service is used by a wide range of organisations to protect their employees completing a variety of tasks, each with their own risk profiles. The ARC Controllers are trained to remain calm, ask relevant questions and actively listen in order to manage any alarm and help the user.

Click the images below to read genuine alarms that we have received and resolved.

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We offer a consultative approach where we listen to your challenges and risks before recommending the best solution to meet your needs

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