Employee Safety Services
Peoplesafe subscription
From your initial enquiry through to implementation of the service, you will have access to our expert consultants.
Using their unrivalled experience and knowledge of the lone worker industry, they will advise you of the most suitable solution to mitigate the risks faced by your staff.
By subscribing to our service, as standard, you will benefit from all of the elements on this page.
Alarm Receiving Centre
Our Alarm Receiving Centre (ARC) is at the heart of everything we do – it’s the lifeblood of our service. Available 24 hours a day, 7 days a week, 365 days of the year, the ARC never stops operating, even in the event of a national crisis.
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Peoplesafe Portal
Our web-based customer interface puts you in control. You can update user information in real-time, generate insightful reports such as usage statistics, and have access to a variety of training and guidance materials.
The portal is backed up by our expert in-house Support Team, who are always available to answer any technical queries related to product, the overall system, or the Peoplesafe portal itself.
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Contact Us
We always put the customer first, whether it’s responding to an alarm or setting up an account. Our highly-skilled customer support department provides an unmatched aftercare service and our teams provide daily technical support for service and system-related queries. We routinely carry out onboarding and implementation training sessions and can support your business with reporting requirements and compliance.
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Products
We offer a wide range of personal safety devices and features to mitigate the risks faced by people working in different roles and environments. All Peoplesafe products integrate with What3Words and automatically record SOS calls, so that they can be used as evidence in legal proceedings when required.
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National Response Service
Our 1,000+ strong national response service provides an alternative emergency response should the emergency services be unable to attend an incident, or if an emergency service is not appropriate for the situation.
Take a look Lone Worker Alarm FAQs.
Who should use a lone worker safety solution?
Lone worker safety solutions are suitable for employees who work without close or direct supervision, as well as people whose roles expose them to a higher risk of violence, aggression, accidents or medical emergencies.
This may include healthcare and social care workers, delivery drivers, housing officers, engineers, security staff, retail employees and people visiting customers’ homes.
The most appropriate solution should be selected according to the risks involved, the working environment and how quickly the employee may need to raise an alarm.
Can a lone worker alarm locate an employee during an emergency?
Yes. Peoplesafe solutions can provide location information to the Alarm Receiving Centre when an SOS alarm is activated.
Depending on the selected device or app, location data may be gathered using GPS, Wi-Fi and mobile networks. This helps trained Controllers identify where the employee is and provide useful location information to emergency services or the organisation’s nominated contacts.
For employees without optional tracking enabled, location data is accessed when an alarm is raised or when the user manually shares their position. Where additional tracking features are enabled, access should be controlled through the organisation’s safety and privacy policies.
What happens when a lone worker alarm is raised?
When an SOS alarm is activated, it is routed immediately to Peoplesafe’s dedicated 24/7 Alarm Receiving Centre. A trained Controller responds within seconds and assesses what assistance is required.
Depending on the selected device or app, the Controller can listen in or communicate with the employee. They can also access relevant information from the employee’s safety profile, including available location data, known risks and the organisation’s escalation instructions.
This allows the Controller to contact the appropriate emergency services, notify nominated contacts or continue monitoring the situation until help arrives.
What happens if an alarm is activated accidentally?
If an alarm is activated accidentally, the employee should remain calm and communicate with the Alarm Receiving Centre where possible.
The Controller will assess the situation, confirm whether assistance is required and stand the alarm down if no further action is needed.
Employees should be trained to carry and use their alarm correctly, but they should never avoid raising an alarm during a genuine emergency because they are worried about activating it unnecessarily.
Should I choose a dedicated device or a mobile app?
The best option depends on the employee’s role and working environment.
A mobile app may suit employees who already carry a compatible smartphone and can access it easily. A dedicated device may be more appropriate where employees need a discreet, wearable or robust solution, or where accessing a phone during an incident could be difficult.
Many organisations use a combination of apps and dedicated devices to protect employees with different responsibilities and risk profiles. Peoplesafe’s consultants can help identify the most appropriate mix for your workforce.
Do lone worker alarms work in areas with poor mobile signal?
Most lone worker devices and apps require access to a mobile network to raise an alarm.
Selected Peoplesafe devices use a roaming SIM that can connect to the strongest available supported UK network, helping improve connectivity where coverage varies between providers.
For workers in remote or rural locations with little or no mobile coverage, satellite devices such as the SPOT Gen4 and SPOT X can operate without relying on a mobile network.
Is a lone worker safety solution a legal requirement?
UK law does not specifically require every lone worker to be provided with a personal alarm.
However, employers have a legal duty to assess and manage risks to employees, including those who work alone, under the Health and Safety at Work etc. Act 1974 and the Management of Health and Safety at Work Regulations 1999.
Where a risk assessment identifies that an employee may need urgent assistance, a monitored lone worker alarm may form part of the organisation’s control measures. The solution chosen should reflect the employee’s role, location, level of risk and the organisation’s emergency procedures.
What information does the Alarm Receiving Centre receive?
When an alarm is activated, the Alarm Receiving Centre can access information associated with the user’s safety profile.
This may include the employee’s identity, available location data, relevant risks and the organisation’s nominated emergency contacts or escalation instructions.
Having this information readily available allows the Controller to assess the situation and arrange an appropriate response without relying entirely on the employee to explain what is happening. This can be especially important where the employee is unable to speak freely.
How should employers introduce lone worker alarms to their workforce?
Employers should introduce lone worker alarms as part of a wider safety process rather than treating the device or app as a standalone solution.
Employees should understand why the solution has been provided, when it should be activated, how the response process works and how to carry or access it correctly.
Employers should also regularly review employee information, escalation contacts, training, device usage and risk assessments to ensure the system remains effective over time.
