National Response Service

Backup and assistance from over 1,000 mobile security teams

Our National Response Service is an integral part of the Peoplesafe subscription and provides an alternative emergency response should the emergency services be unable to attend an incident, an emergency service is not appropriate, or for any non emergency response that employees may require.

This service is offered through a network of approved security companies spread across the UK, employing over 1,000 mobile teams.

Each company is certified by the Security Industry Authority (SIA) Approved Contractor Scheme which ensures continuous high standards are achieved.

National Response Service call out

When an employee requests the National Response Service, our controllers will call out the nearest available response service driver to the incident.

Response times will vary and partly depend on the location of the incident – for example, there will be a quicker response in city centres than in remote rural areas.

Our Alarm Controller will maintain regular contact with both the user and the response vehicle until the emergency has been attended and dealt with.

National Response Service drivers

All Response Service drivers are given information and instructions, direct from our Alarm Controllers in the Alarm Receiving Centre (ARC), and then kept up to date with any new developments if they occur.

They are:

  • Screened to BS 7858-2
  • Checked through the Police National Computer
  • Checked and registered by the SIA
  • In uniform and drive liveried vehicles
  • Trained and certified to SIA standards in conflict resolution, customer facing skills, security procedures and communication skills

Our service

Discover what happens when an SOS alarm is raised on one of our personal safety devices
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