Lone Worker Monitoring
Choosing the Right System
Effective lone worker protection combines the most appropriate devices with responsive lone worker monitoring software and support. Here are some things to consider prior to committing to a new safety system.
Identifying Lone Worker Types
Fully understanding who your lone workers are is a crucial first step. Lone working roles can be split into three distinct categories, each facing their own set of risks and requiring different types of support. Selecting the most appropriate safety device, based on role and risk, is essential.
Public Facing Lone Workers
Mobile Lone Workers
Fixed-Site Lone Workers
Increase in Fines
Things To Consider
Before committing to a new lone worker system, consider the following:
When considering a lone worker service provider, it’s also important to ask:
Many of our lone worker devices provide Amber Alert, Red Alert and Man Down functionality. Here’s a brief overview of each feature…
Employees can create an Amber Alert prior to commencing a lone working activity that may be risky. For example, an estate agent should do this prior to entering a property with a client.
The lone worker enters details of their location and a time when the possible threat is expected to cease. If the Amber Alert isn’t cancelled within that set time period, a Red Alert will automatically be raised.
Red Alerts are generated in an emergency situation or if a lone worker feels unsafe. Pressing a Red Alert button immediately notifies an operator at the Alarm Receiving Centre who will listen in and assess the situation.
They may contact the lone worker through their device or mobile phone and will escalate to the emergency services if required.
A Man Down Alert works in the same way as a Red Alert, though its purpose is to protect lone workers even when they are unable to physically raise an alarm themselves.
If a device remains stationary for a period of time or is subject to a sudden impact, the device will send a Man Down Alert to the Alarm Receiving Centre.
Available on MicroGuard, Twig Ex, Identicom 877 and Lone Worker App (Android).
BS 8484 Compliance
Section 5 of BS 8484:2016 (the British Standard for the provision of lone worker safety device services) defines the essential functionality required from a lone worker device or app. This includes the following:
- Audio Red Alert capability
- Red Alert call will keep trying if unsuccessful
- Red Alert call is confirmed as answered
- Operator can dial into the device
- Check-in: Amber Alert capability
- Location of device is available
- Sufficient battery life and low battery warning
- Signal strength indication
- Minimising the causes of false alarms
The full standard is much more comprehensive, and also considers environmental and people risk. However, in short, if summoning emergency police assistance is necessary, then a BS 8484 compliant device (and lone worker service) is paramount.
The certification enables the highest level of police response, through Unique Reference Numbers (URNs) – enabling Alarm Receiving Centres to bypass the 999 service and guarantee a faster emergency response.