NHS Nurse Stabbed
An NHS mental health nurse was working in a GP surgery reception when a member of the public entered the surgery and stabbed him. The user needed urgent assistance, so activated his device. The alarm was instantly received by the Peoplesafe ARC and the user explained that he had been stabbed and that the perpetrator was still on scene. The Controller confirmed the user’s location and immediately contacted an ambulance, they then used the URN to contact the local police force. The controller stayed on the line with the user until help arrived, providing reassurance, and updating him on the location of the ambulance. In the meantime, another ARC Controller followed the user’s escalation instructions and alerted his line manager of the situation. Within 4 minutes both the police and ambulance were on scene to provide help and handle the incident.
NHS Carer Trapped
An NHS carer was visiting the property of a patient when she was trapped inside and not allowed to leave. The patient was bleeding due to unknown causes, so the nurse was working on the patient trying to find the source of the problem. The patient’s wife then became verbally abusive to the carer, shouting at and intimidating her. The carer felt unsafe, so she discreetly activated an alarm to the ARC.
The Alarm Controller listened silently for 10 seconds to assess the situation and then accessed the voice memo’s that the user had left on her device. This memo detailed the specific flat she was visiting, which was also backed up by the GPS coordinates of the device. The NHS Carer then informed the Alarm Controller that the patient’s wife was blocking the exit, so the controller contacted the police.
While the police were on their way, the Alarm Controller followed the escalation procedure on the user’s profile, alerting her manager of the situation. During the length of the alarm, the Alarm Controller kept the NHS Carer informed on the whereabouts of the police and provided constant reassurance until the police arrived to take control of the situation and allow them to leave.