Using the Peoplesafe Pro App, the employee raises an SOS alarm which is received by our UK-based Alarm Receiving Centre (ARC) as normal.
The ARC Controller will capture all the necessary information and report the incident to the user’s designated escalation contact following the Global Response alarm process established during setup who will then handle the incident. As always, the alarm will only be closed once the Controller is able to confirm the user’s safety.
USER SCENARIO:
A UK-based organisation have factories in Belgium, France, Austria and Germany. They have CAT phones with the Peoplesafe Pro App. When an alarm is raised, the ARC escalate the incident to the 24/7 on-site security team who will investigate the situation.
