Our National Response Service is an integral part of the Peoplesafe subscription and provides an alternative emergency response should the emergency services be unable to attend an incident, an emergency service is not appropriate, or for any non emergency response that employees may require.
This service is offered through a network of approved security companies spread across the UK, employing over 1,000 mobile teams.
Each company is certified by the Security Industry Authority (SIA) Approved Contractor Scheme which ensures continuous high standards are achieved.
When an employee requests the National Response Service, our controllers will call out the nearest available response service driver to the incident.
Response times will vary and partly depend on the location of the incident – for example, there will be a quicker response in city centres than in remote rural areas.
Our Incident Manager will maintain regular contact with both the user and the response vehicle until the emergency has been attended and dealt with.
All Response Service drivers are given information and instructions, direct from our Incident Managers in the Alarm Receiving Centre (ARC), and then kept up to date with any new developments if they occur.
Discover what happens when an SOS alarm is raised on one of our personal safety devices