Protecting utilities and telecoms workers

Safeguarding utilities and telecoms staff at risk wherever, whenever

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Why choose Peoplesafe?

Peoplesafe partners with over 100 utilities and telecoms organisations and have been protecting field operatives for over 20 years. This in-depth understanding of the safety risks in this industry means we can provide the best-in-class service to meet the varied needs of your staff.

Workers in this industry are exposed to all three of the main risk categories for lone working: people, environment and task. Whether it’s ground workers in remote locations or gas engineers entering people’s homes, working in utilities and telecoms carries risk.

Peoplesafe is the largest employee protection technology provider in the world with a dedicated service to protecting people and nothing else.

A suite of solutions to mitigate multiple different risks.
Tetra-tested fall detection.
Guaranteed police response.
Trusted to protect over 250,000 employees.
Highest levels of accreditation (including BS 8484:2022, EN 50518:2019 and BS 9518: 2021).
ISO 27001: 2017 and Cyber Essentials Plus
Continuous training solutions including live and on-demand webinars and eLearning.
Best-in-class online portal that allows staff to self-manage.

Organisations who already protect their staff with Peoplesafe

View our case studies

of Workers

abused by members of the public

Placed

most dangerous industry to work in

Workers

sustain a work-related injury every year

Low Risks

Travelling between appointments or locations
Lone working admin staff
Taking public transport or walking home after work

Mid-Level Risks

Verbal abuse and threats
Working in remote areas
Using hazardous substances
Health incidents
Struck by a moving vehicle

High Risks

Falls from height
Violence and aggression
Entering people’s homes
Confined spaces
Dangerous equipment and materials

Tetra testing

Our app and device solutions can all be equipped with fall detection. With this feature, an alarm will automatically be activated to the Peoplesafe control centre when the phone or device detects the employee has fallen.

Fall detection has successfully been tested with the Tetra system.

The sensitivity level can be modified on all solutions. Your staff can change the sensitivity settings themselves on the app to reduce false alarms.

Case Studies

TalkTalk

TalkTalk has turned to Peoplesafe to fulfil their duty of care and help protect their Field Engineers whilst working alone and during unsociable hours.

Sutton and East Surrey Water

Sutton and East Surrey Water has entrusted Peoplesafe with protecting their lone workers, enhancing their safety whilst carrying out their day-to-day duties.

User Stories

Service Engineer Trapped

A service engineer activated their alarm as they had completed a home visit and were trying to vacate the premises, but the property owner had blocked the user in with a digger. The user had tried asking the owner to move the digger, but they refused. The Service Engineer had begun to feel unsafe, so they raised an SOS alarm to the Peoplesafe ARC and informed the Alarm Controller of the situation. The Controller contacted the local police force and informed them of the situation, passing over details of who the user was and where the incident was taking place. The police confirmed to the controller that they would attend the situation and so the controller passed this on to the user and then contacted the user’s manager to let them know about the incident. The Controller stayed on the line with the user until the police arrived when they then confirmed that they were with the police and no longer needed Peoplesafe assistance.

Stranded in the Snow

While attending a routine service call, a utilities engineer found himself stuck in the snow with no mobile signal to call for help. Fortunately, he was carrying his Peoplesafe device equipped with a roaming SIM card, ensuring access to all major networks for reliable coverage in emergencies. The engineer activated an SOS alarm and was immediately connected to the Peoplesafe ARC, where he could explain the situation.

The ARC Controller used the engineer’s Nexus profile to identify appropriate escalation contacts and promptly contact one of the family members listed. The device accurately provided the user’s location within 5m² via What3Words allowing the Controller to provide a precise location to the family member, enabling them to reach the scene and provide assistance.

With the ARC serving as a vital link between the engineer and their family, help was soon on the way, facilitated by the Controller who remained on the line with the user until assistance arrived, offering continuous comfort and reassurance.

“All our drivers use the device, plus several office staff who work weekends on their own. Our drivers are spread across Cornwall, Devon and now into the Bristol area and to give them a peace of mind while being away from their depots is very important.”

Shaun Campbell, Health & Safety Manager, Clear-flow

“Peoplesafe was our chosen service as it had a clear and unique understanding of our needs with products and services ready to go.”

Neil Buck, Brighter Green Engineering

“Peoplesafe gives our lone working personnel an additional layer of safety, and assurance that help will be at hand if they get into difficulties.”

Paul McParland, HSEQ Group Manager, Lanes Group

“All in all, it’s complete peace of mind that our Engineers have protection when out working.”

Alan Cowlishaw, Compliance Engineer, TalkTalk

Get in touch

If you’re a utilities or telecoms provider, please get in touch for a demo.