User Stories: Entrapment

A delivery employee became trapped in the rear of her van and had no phone to call for help. Realising she could not free herself, she activated her Peoplesafe alarm.

The Peoplesafe Alarm Controller quickly assessed the situation and, at the employee’s request, contacted her husband, providing full details of her location and circumstances. The controller confirmed he was on his way and kept the employee informed, staying on the line to provide reassurance and guidance throughout.

Once her husband arrived and the user confirmed she was safe, the controller closed the alarm.

While attending a routine service call, a utilities engineer found himself stuck in the snow with no mobile signal to call for help. Fortunately, he was carrying his Peoplesafe device equipped with a roaming SIM card, ensuring access to all major networks for reliable coverage in emergencies. The engineer activated an SOS alarm and was immediately connected to the Peoplesafe ARC, where he could explain the situation.

The ARC Controller used the engineer’s Nexus profile to identify appropriate escalation contacts and promptly contact one of the family members listed. The device accurately provided the user’s location within 5m² via What3Words allowing the Controller to provide a precise location to the family member, enabling them to reach the scene and provide assistance.

With the ARC serving as a vital link between the engineer and their family, help was soon on the way, facilitated by the Controller who remained on the line with the user until assistance arrived, offering continuous comfort and reassurance.

An estate agent at a national property chain became trapped inside a showroom bathroom after the door jammed. Unable to free themselves, they raised an alarm and explained the situation to the Alarm Controller, who then proceeded to follow the user’s escalation procedure.

The first escalation contact didn’t answer the call, so the Controller continued to work through the process, calling the second escalation contact. On the second try, the Controller got through to the user’s manager, who was able to go and rescue the user from the showroom bathroom. Once their manager had found the user and helped get the door open, the user confirmed they were happy for the alarm to be closed down.  

A service engineer activated their alarm after completing a home visit, as the property owner had blocked them in with a digger. The user had tried asking the owner to move the digger, but they refused. The Service Engineer had begun to feel unsafe, so they raised an SOS alarm to the Peoplesafe ARC and informed the Alarm Controller of the situation.

The Alarm Controller quickly contacted the local police, providing full details of the user and the location. The controller also informed the user’s manager of the situation and remained on the line, offering reassurance and guidance. Once the police arrived and confirmed they were handling the incident, the controller ended the call, with the user safe and no longer requiring assistance.

An NHS carer was visiting the property of a patient when she was trapped inside and not allowed to leave. The patient was bleeding due to unknown causes, so the nurse was working on the patient trying to find the source of the problem. The patient’s wife then became verbally abusive to the carer, shouting at and intimidating her. The carer felt unsafe, so she discreetly activated an alarm to the ARC.  

The Alarm Controller listened silently for 10 seconds to assess the situation and then accessed the voice memo’s that the user had left on her device. This memo detailed the specific flat she was visiting, which was also backed up by the GPS coordinates of the device. The NHS Carer then informed the Alarm Controller that the patient’s wife was blocking the exit, so the controller contacted the police. 

While the police were on their way, the Alarm Controller followed the escalation procedure on the user’s profile, alerting her manager of the situation. During the length of the alarm, the Alarm Controller kept the NHS Carer informed on the whereabouts of the police and provided constant reassurance until the police arrived to take control of the situation and allow them to leave.