Lone Working Sectors
Lone workers span many sectors, facing different risks and creating different health and safety challenges. Our bespoke solutions ensure that wherever your staff work, they will be protected.
69 percent of those who responded to the survey said they have been verbally assaulted while doing their job, with some even taken hostage, punched and kicked, or in some cases, attacked with a weapon. Those in public facing roles are particularly at risk. Workers such as ASBO Officers, Arrears Collectors, and Tenant Liaison Officers all face risk of abuse and attack when entering people’s homes – or slipping, tripping or falling whilst travelling between appointments.Mobile workers such as caretakers and maintenance workers may face additional risks, for example working at height or in adverse weather. Some of our lone worker devices offer a Man Down function which can automatically raise an alarm in emergency situations.
All of our solutions provide a Red Alert function, which enables operators to listen in to situations and record any verbal abuse.
As well as slips, trips and falls, distributing high-value goods also puts drivers at risk from robbery — either on the move or when loading and unloading at distribution centres.And for those who drive vehicles around border controls, threats can include attacks from stowaways, or risks associated with migrants — for example, sitting on axels in a bid to illegally enter the UK. Staff within the transport industry often face physical and verbal abuse, with much of it linked to alcohol. Ticket inspectors, bus drivers, train drivers and transport engineers are just a few examples of workers who may be at risk. Transport for London alone had 1,745 incidents of assault occur in over just nine months.
Lone Working in Utilities
Healthcare & NHS
Lone workers in this sector include community-based workers such as doctors, nurses and midwives, security and maintenance staff, and reception staff manning desks out of hours. A large number of staff also work nights.
Many of these workers spend time in people’s homes or on the road travelling between them, putting themselves at risk of accidents and aggressive or abusive situations.
A Royal College of Nursing study revealed three quarters of respondents who worked alone in the community had been subject to physical or verbal abuse, and 2012-13 data collected by NHS Protect showed a rise of almost six percent in physical attacks on health service staff in England.
Task-related risks facing workers such as those on a building site or in maintenance include adverse weather, and working at height or in hazardous environments.
In these types of environments, the Twig Ex is ideal due to its durability, and the ability to be ordered in the intrinsically safety ATEX version.
Public facing lone workers in the house building industry, such as sales and show home staff, face specific risks too. They include slips, trips and falls and road accidents, and social risks associated with dealing with people, such as aggression and abuse.
Research has shown nearly one in three estate agents have been the victim of abuse whilst conducting viewings and 16 percent have felt intimidated.The case of Suzy Lamplugh, the estate agent who disappeared whilst on a viewing in 1993, highlighted the risks faced by lone workers in this industry and the Suzy Lamplugh Trust was set up in her memory. We now work with them to offer personal safety training to workers across the UK.