ClwydAlyn Housing Association

Overview

ClwydAlyn Housing Association operates across seven counties in North Wales, managing over 5,500 homes. Their services cover a wide range of housing needs, from general family accommodation to supported living schemes and care homes.

With a diverse workforce – including maintenance teams, housing officers and surveyors – regularly entering residents’ homes or working alone in the field, protecting lone workers is a top priority.

Replacing an Ineffective System

In 2023, ClwydAlyn recognised the need to upgrade its ageing and unpopular employee safety system, as the existing solution had become outdated and was no longer meeting employee expectations or operational requirements. This led to a formal tender process and a thorough review of alternative solutions.

Why Peoplesafe Stood Out

Following a month-long user trial of five different systems, ClwydAlyn selected Peoplesafe as its chosen provider. The decision was driven by user preference, versatility, cost-effectiveness, and system compatibility – all contributing to a seamless transition for staff.

In November 2023, Peoplesafe was awarded a three-year contract to support ClwydAlyn’s workforce with a combination of MySOS fob devices and Peoplesafe Pro smartphone apps.

The app stood out for its speed, simplicity, and user-friendly design, quickly becoming the preferred option among employees. Its ease of use and future-proof features also made it a cost-effective long-term solution.

To ensure reliable connectivity across ClwydAlyn’s widespread and often rural operations, roaming SIMs were also installed in the MySOS devices, supporting consistent performance even in harder-to-reach areas.

Driving Adoption

With the new system selected, ClwydAlyn focused on integrating the technology into everyday routines to maximise its benefits. The Nexus management portal played a crucial role in this success, thanks to its intuitive interface that enabled early involvement of managers.

Combined with Nexus’ reporting tools to monitor engagement, this approach has helped ClwydAlyn sustain high levels of adoption and consistent usage across the organisation. The team also praised Peoplesafe’s structured onboarding and the responsiveness of the customer support team whenever assistance was needed.

“We are very happy with the products and service and would certainly recommend the system to others.”
Richard Burrows, Senior Health & Safety Officer

Transforming Employee Safety

Since implementation, ClwydAlyn has seen a significant improvement in employee confidence and safety, with the Peoplesafe system providing reliable protection across various roles and environments.

Several recent alarm activations have reinforced the effectiveness of Peoplesafe’s 24/7 Alarm Receiving Centre, with employees reporting that alarms are answered immediately and that operators provide reassuring support in real time. Richard Burrows, Senior Health & Safety Officer at ClwydAlyn, shared:

“Having had several recent incidents where alarm calls were made, the staff feedback has been excellent, with them reporting that the calls are answered very quickly and that they felt reassured by operators.”

Conclusion

By adopting the Peoplesafe service, ClwydAlyn has enhanced the safety of its workforce, providing peace of mind for employees and management. The successful rollout and positive user feedback highlight the impact of Peoplesafe in ensuring the safety of employees across the organisation.

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