Alarm Receiving Centre Shift Controller

The Role

Telephone response to lone worker alarms within strict timescales, monitor, validate, assess, manage, and provide the user with appropriate support in line with internal processes and to complete each incident call quickly and effectively.

Key Responsibilities

  • Monitor and verify alarms via telephone within strict timescales to ensure that, where possible, only genuine emergencies are passed to the correct emergency services.
  • Decide on appropriate response actions to incoming/outgoing calls.
  • Communicate comprehensive and correct information to the emergency service that are best equipped to resolve and support the incidents.
  • Maintain an excellent knowledge of, and adherence to, the Peoplesafe operational procedures.
  • Report the system and customer profile issues to the appropriate customer support admin.
For the full job description click here.

Direct applicants only, no agencies.

Please note: Due to the high volume of applications, we will not be able to respond to all candidates. If you have not been contacted within two weeks of submitting your application then you have not been successful. If we do not contact you this time, we will hold your details (in line with GDPR) for a period of 12-months, in case a suitable opportunity arises. If you do not wish your details to be stored then please request this on your cover letter.

Interested? Apply today
Job Title
Alarm Receiving Centre Shift Controller
Alarm Receiving Centre
Reporting to
Nick Shea & ARC Supervisors
Apply today

An industry leading UK-based technology business

Peoplesafe is an industry leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors.

Protecting over 150,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management, distribution and care.

Learn more about Peoplesafe
© 2024 Skyguard Ltd T/A Peoplesafe. Company Registration Number: 04107459. All rights reserved. Peoplesafe is part of the Send for Help Group.