If you know what’s stopping your employees from using your devices, then you know how to solve the problem. Do they have worries about setting them off by accident, or concerns around how to use them? Do the devices fit properly? Are they aware about why they need to use them in the first place? It’s really important to be responsive to concerns by taking them seriously and addressing them quickly.
Make sure staff are aware of the risks they face as lone workers. This can be done by using examples specific to their job roles, and explaining the benefits of carrying devices. This should also help with staff relations and retention, as they will feel more valued by knowing that you care about their welfare.
Employees need to know what is expected when it comes to health and safety. Therefore, communications need to be kept clear. Constructing a Q&A document about the devices and their usage, and making it available to staff through relevant communication channels, can be an effective way of distributing information and addressing any queries they have.
Consider identifying influential members of the team and appointing them as ‘health and safety champions’. Pick someone popular amongst their co-workers and task them with leading by example and being an advocate of the device.
You could also ask them to report back any feedback from colleagues, whether positive or negative. This is all constructive, as it will alert you to any issues that need tackling, or in the case of positive feedback, reassure you that what you are doing is right.
Champion the devices or applications and lead by example. Management buy-in of all levels is crucial as it demonstrates to employees that protecting lone workers is important to their company and their job roles.
If employees don’t know how to use a device, then they won’t use it. When training staff in how to use them, it’s important to communicate why they are needed. Lone workers need to feel they are using the devices to help themselves, not simply so they can be spied on.
Your chosen supplier of lone worker safety solutions should offer training as part of the service, including annual refreshers. Take advantage of this, and don’t be afraid to ask if you have any questions yourself. If you’re not fully clued up, you can’t expect your staff to be.
If employees are worried about making mistakes or don’t understand the point of the devices, they will be less likely to use them, so investing time and effort in helping staff get to know the product will pay off.
Understand how much devices are being used and you will know if, and where, improvements need to be made. Monitor their usage and effectiveness, and identify any gaps or patterns so you can take a more targeted approach to fixing them.
Finally, take advantage of developments in the market that allow you to supervise lone worker system usage from a smartphone. Without the need to sit in front of a computer every time you want to check device status and usage, you can encourage and support your employees at all times.