Alarm Receiving Centre Day Controller (Part Time)
The Role
Peoplesafe is the largest provider of workforce safety services in the world. Over the last 25 years, we have successfully developed a technology platform that gets emergency help to anyone, wherever they are and whenever they need it.
As an ARC Shift Controller, you will play a crucial role in safeguarding lives by providing rapid, accurate, and effective telephone response to alarms raised by vulnerable workers. Working in our Alarm Receiving Centre (ARC), you will assess incoming incidents, determine appropriate actions, and coordinate with emergency services where necessary—all while maintaining professionalism and composure under pressure.
Key Responsibilities
- Respond to incoming alarms promptly and within defined service levels.
- Assess and verify alarm situations, determining whether escalation to emergency services is necessary.
- Initiate outbound calls to users or emergency contacts to gather additional information.
- Accurately document all actions taken during each incident.
- Communicate clear, comprehensive, and accurate details to emergency services or other relevant parties.
- Identify and report any issues with systems or customer profiles to the Customer Support Admin team.
- Maintain up-to-date knowledge of Peoplesafe procedures and comply with all operational standards.
Direct applicants only, no agencies.
Please note: Due to the high volume of applications, we will not be able to respond to all candidates. If you have not been contacted within two weeks of submitting your application then you have not been successful. If we do not contact you this time, we will hold your details (in line with GDPR) for a period of 12-months, in case a suitable opportunity arises. If you do not wish your details to be stored then please request this on your cover letter.
