ARC ControllerBS 5979 Alarm Receiving Centre

Our Alarm Receiving Centre is fully accredited to the highest lone worker standards (both BS 5979 (Category II) and BS 8484:2016) and operated 24/7 by highly-trained, experienced staff.

When a Red Alert is triggered, every second counts. That’s why we use the latest alarm handling technology to ensure that operators can listen to, assess, record and process each alarm asap.

BS 8484:2016 certification enables the highest level of police response. Operators can issue a Unique Reference Number (URN) at the push of a button, requesting a direct response from any regional Police control room.

This enables us to bypass the 999 service and guarantees the fastest possible response to a lone worker incident.

Real-Time Visibility

Our lone worker monitoring software, The Customer Service Centre, is the connection between you, your lone workers and the Alarm Receiving Centre. This enables you and your managers to view any lone worker activity in real-time.

Safe & Secure Data

Our Alarm Receiving Centre provides the highest standards in monitoring services. In addition to BS 8484:2016 and BS 5979 (Category II), it holds a number of other accreditations such as ISO 9001:2015 and NPCC’s ‘Secured by Design’. As a result, your data is secure in a building that’s protected against smoke, fire, flood and vandalism – among many other things. We also have a robust disaster recovery plan in place, to ensure maximum up-time in the event of an emergency.

“A self-managed Alarm Receiving Centre can be inexpensive to run and quick to implement. But, it can have serious implications on the safety of your lone workers.”


The Benefits of Outsourced Support

Whilst greater initial financial investment is required, outsourcing to a dedicated BS 5979 Alarm Receiving Centre, such as ours can provide a wealth of benefits:

  • Recognised by Police and Blue Light services who can provide optimal response times
  • Dedicated resource 24/7 365 days a year
  • Reassures lone workers knowing they have reliable support in place
  • Experienced operators who can provide calm, methodical support in an emergency
  • Relieves pressure from senior management to respond to lone worker alarms

Having expert support to hand 24/7 365 days a year, can mean the difference between a near injury or a serious one.



To learn more about our BS5979 Alarm Receiving Centre, please send us a quick message or call 0800 990 3563.