To help with this important decision, we’ve compiled some of our most commonly asked questions that prospective customers have asked us before deciding on a solution.
The most important function of any lone worker device is the ability to raise an alarm when the user needs help. By pressing the SOS button on any of our devices, the user will be connected to our 24/7 Alarm Receiving Centre where a highly trained Controller will be there to assist. Through the means of the devices’ in-built microphone, the Controller will be able to assess the situation and call the emergency services if the user is in distress. Each device also has GPS capabilities so that our Controllers can send the emergency services straight to the users’ location.
Most of our devices work using a mobile SIM card and will need a mobile phone signal to raise an alarm immediately. The SPOT Gen3 device has no SIM card and instead uses satellite technology to raise an alarm. This device is the best solution for lone workers that often work in rural areas with little to no mobile network coverage.
However, for our other lone worker devices, users have the option of a Roaming SIM. This SIM card will connect to the mobile phone network that is strongest in the area rather than just one provider, increasing the chances of securing a mobile phone signal.
Both the lone worker devices and the smartphone application share features such as, being able to raise an alarm; 2-way audio; logging a location; Mandown; logging an activity and recording a voice message.
Apart from one being a dedicated lone worker device and the other being on the user’s own phone, there are only small differences between the two.
Both the lone worker devices and the smartphone application allow users to raise an alarm at the touch of a button. However, the smartphone application also allows users to raise an alarm by using the power button on the phone, or the Bluetooth Button accessory.
Users of the smartphone application also have the ability to log an activity via phone call or via text message, whichever the user feels more comfortable with.
All of our lone worker devices have GPS capabilities, but the Alarm Receiving Centre will only receive the users’ location when they raise an alarm.
The purpose of the GPS in our devices is to ensure, should a user need assistance, that the emergency services can be sent straight to the user’s exact location. Knowing where the user is could save precious time which could mean the difference between a serious and manageable incident.
Each alarm is assessed individually by the Controller in the Alarm Receiving Centre. If the user sounds audibly distressed, the alarm will be escalated to the emergency services. However, for any other situation, the Controller will attempt to contact the user and their escalation contacts outlined on their online user profile.
As all of our devices are certified against BS 8484:2016, if the emergency services do need to be summoned, they can be done so quickly. If the Controller believes that the user needs emergency assistance, they can use Unique Reference Numbers to connect straight to the Police control room local to the user. The Controller will then be able to relay the information on the user’s online profile as well as any information they may have gathered when they received the alarm.
All alarm audio is recorded by the Alarm Receiving Centre; this can be used as evidence in court.
The most important factor when choosing a lone worker solution is to ensure that the end user is confident in using their device. Some users may prefer a dedicated lone worker device, whilst others may prefer to have an app on their smartphone. To help you discover what works best for your employees, we offer a 30-day free trial on all of our devices and smartphone app. We also offer extensive training to users to ensure they have confidence when using any of our solutions and trust their capabilities in an emergency.
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