Why Choose a BS 8484 Certified Lone Worker App?

Lone working apps

Just one look in the Google play or Apple store will reveal a host of free lone worker apps.

But not all apps are created equal. Why should you ensure that your lone worker app is certified to BS 8484?

What is BS 8484?

BS 8484 is the British Standard for suppliers of device/app based lone worker services. Providers of lone worker services should be certified to the standard. However, devices and apps also need to comply, as mentioned in section 5 of the standard.

The standard exists because the National Police Chiefs Council (NPCC), or ACPO as it was at the time, which has the responsibility of controlling police response to alarms, wanted to control what they foresaw as an expanding market with probable demands on their response resources.

However, the standard also protects customers of lone worker service providers and has direct benefits to lone workers themselves. You can read more about the customer benefits here.

Why choose a certified lone worker app?

Alarm Receiving Centres (ARCs) must be sure that a Red Alert has come from a compliant device in order to bring the highest level of police response. This level 1 response bypasses the 999 service to ensure that a lone worker will receive the fastest possible assistance in an emergency.

The standard also outlines several features and pieces of functionality that the lone worker app must have in order to comply, including:

  • Ability to transmit the current or last known accurate location
  • Audio facility to aid the operator when determining the nature of emergency
  • Capability to communicate a pre-activation message/call
  • Capability to communicate an activation message/call
  • Capability to initiate an audio connection to the ARC and the capability to retry an agreed number of times
  • Capability to be remotely accessed by the ARC operator to establish a location in the event of an incident
  • Capability for the ARC operator to initiate a message/call and listen discreetly in the event that a message/call from the lone worker device/app is prematurely terminated
  • Any remote access messages/calls should be in accordance with an authenticated procedure, e.g. receiving messages/calls from a pre-registered number
  • Means to minimise accidental activation.

Each of these requirements has a direct benefit to the lone worker should they ever find themselves in a dangerous situation or emergency.

How does our lone worker app compare?

Peoplesafe provides a lone worker app which works across a wide range of devices and platforms. Our Applications are fully certified to BS 8484:2016. This ensures your lone workers have access to the fastest and most reliable assistance in an emergency.

Here is how our lone worker app compares with some of the key requirements of the standard:

  • Audio Red Alert capability — Yes, one or two-way voice
  • Red Alert call will keep trying if unsuccessful — App can automatically redial
  • Red Alert call is confirmed as answered — Display shows when a connection is made
  • Check-in: Amber Alert capability — Yes, timer is at the Alarm Receiving Centre
  • Location of device is available — GPS in all modes
  • Sufficient battery life and low battery warning — Tablet/phone-based low battery warning
  • Signal strength indication — Yes

BS 8484 can sometimes seem confusing to our customers or they may not know the importance of choosing a compliant supplier or solution. Hopefully, this post has clearly laid out the reasons a compliant lone worker app is not only a better choice but a safer one.

Ultimately, with such a wide range of devices and apps available on the market, why wouldn’t you choose to have the added security and benefit of a BS 8484:2016 certified solution?